Privacy Policy

gettoknowthai, (referred to as “we”, “us”, or “our”), the service provider of “gettoknowthai” platform and website, including https://www.gettoknowthai.com/ (“Platform” or “Service”), is always committed to conducting its business under good corporate governances, including recognizing the importance of data security and privacy where we intend to process your personal data with transparency.

This privacy policy (“Privacy Policy”) covers our services which can be accessed via the Platform. We will receive the personal data of users (“Platform User”) via the Platform, for the purpose of providing language learning courses, processing payment relating to courses, and providing any related services to the aforementioned. This Privacy Policy includes the details of the processing activities of the User’s personal data, such as the collection, usage, management, sharing, and protection of processing data and personal data. This Privacy Policy includes our practices for the handling of data you provided to us via the use of the Platform. In accessing our Service, you have read and acknowledged the terms, and details of this Privacy Policy.

This Privacy Policy applies when we are the data controller of the personal data only. In the case where we are processing the personal data as a data processor, the data subject may check the details of such processing activities from the privacy policy or notice of processing of such company or organization who is the data controller of the personal data for those activities directly.

This Platform may contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies and are also likely to use cookies. We recommend that you review these policies which will govern the use of personal data which you may submit when visiting these websites and which may also be collected by cookies. We do not accept any liability for using such third-party websites.

Please carefully read our Privacy Policy to understand your rights to your collected personal data.

1. Collection of Personal Data

We may, directly or indirectly, collect your personal data from the following sources:
  • Information provided to us via the use of the Platform or the registration of Platform User account with us;
  • Personal data provided to us from a third party, such as social media and/or other public relation media (e.g., Google) that you use to access our Service or register an account with us;
  • Personal data we received from our affiliates;
  • Any reliable public sources.

2. Types of Personal Data Collected

Depending on purposes of use and requirement of the officers in processing personal data, we may collect various types of your personal data including:

General Personal Data
  • Identification information such as name and surname, age, date of birth, username, password, and email address;
  • Transactional and financial information such as channel and method of payment, date and time of payment, amount of payment, status of payment and transaction ID;
  • Service usage history such as data automatically collected via Platform including Platform usage behavior, log-file, devices information and your IP address, setting, Platform adjustment, date or location that you use the Platform;
  • Technical information such as internet protocol (IP) address, your login data that is automatically collected via Platform including Platform usage behavior, log-file, your use of our services, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform or other content online;
  • Other information such as personal data that you provide when communicating with us through the Platform including audio data.

3. Retention Period

We will retain your personal data as long as it is necessary for the purpose of data processing. After that, we will erase and destroy your personal data except as may be required, by applicable laws, or for protection of our interest. In general, personal data will be kept for a maximum period of 2 years or otherwise longer if it is specifically provided by law or for the protection of our interest.

Upon the completion of the abovementioned period, we will follow the deletion procedure to ensure that all your personal data is safely deleted from our server or is retained in the form of anonymous data.

4. Purposes of Use and Disclosure

We will process your personal data to: (i) perform contractual obligations as a party to the contract, (ii) comply with legal obligations, (iii) for the legitimate interest, (iv) for vital interest, or (v) for the preparation of the historical documents or the archives for public interest, or for the purpose relating to research or statistics. We will use and disclose Personal Data for the abovementioned purposes and scope, including the following purposes:

4.1 Purposes of Providing Platform Service
  • Registration for using Platform, creation of Platform User account, including user registration, and user verification;
  • Connection with other applications, to obtain and record any information relating to the Service, or to process payment of courses fees, such as application relating to online payment operated by the financial institution or payment service provider;
  • Providing communication system (chat and email) between you and us;
  • Ensuring that the content on our Platform will be provided to you and shown on your electrical devices efficiently; and
  • Communication, expressing opinion, making queries, and communicate with you.
4.2 Purpose of Analyzing, Developing, and Improving Service including Preparing Statistical Information
  • Conducting research or strategy analysis in developing, improving, and maintaining the quality of our Service including the development of any software, hardware, and functions relating to our Service;
  • reparing statistical information for education, and our internal analysis only;
  • Supporting the stability and security of the Platform;
  • Conducting satisfactory survey, questionnaire, and opinion suggestion in the Platform; and
  • Administering and protecting our business and Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
4.3 Other Purposes
  • Managing our relationship with you which will include, notifying you about changes to the Privacy Policy;
  • Assessment and management of your requests;
  • Prevention and investigation of forgery;
  • Inspection, analysis, and preparation of documents upon request of governmental organizations and regulatory bodies; and
  • Compliance with applicable laws.

5. Personal data of minors, quasi-incompetent person and incompetent person (“Incapacitated Person”)

We will process the personal data of Incapacitated Person only where it is permitted by data protection law. For clarity, our Platform and Service is not intended for Incapacitated Person. We do not seek to obtain, nor do we want to obtain personal information directly from Incapacitated Person, but we will arrange to obtain the consent from parent, curator or guardian who is the legal representative of such Incapacitated Person (as the case may be). This does not apply in a case of obtaining consent for processing of personal data of minor over 10 years old which is strictly personal, suitable to his condition in life and actually required for reasonable needs which such minor can provide consent to us directly.

In addition, we cannot, however, in all cases determine that the people utilizing our Service or Platform is not an Incapacitated Person. As such, should any Incapacitated Person access the Platform and provide to us any personal data without obtaining consent from parent, curator or guardian who is his/her legal representative (as the case may be), we request that the parent, curator or guardian of such Incapacitated Person contact us via channels provided in this Privacy Policy, to provide consent to us or to help us remove his/her personal data from our Service or Platform.

6. Disclosure

We will not disclose your personal data without any legal basis. In the case we required to transfer your personal data to other third parties, we will proceed according to an appropriate procedure in order to ensure that other third parties will protect and prevent your personal data from any lost, unauthorized access, usage, modification or disclosure. Your data may be disclosed to other third parties including:

  • Our group company or affiliate relating to us;
  • Third-party service providers such as cloud service provider, payment service provider, or data analysis service provider;
  • Governmental and regulatory bodies;
  • Auditors, legal advisors, and other advisors; and
  • Other data controller to whom you have previously disclosed or transferred data.

7. Cross-Border Transfer

We will disclose your personal data to the recipient outside of Thailand only where it is permitted by data protection law and/or other applicable laws. In this regard, we may follow the rule for the transfer of data to outside Thailand by entering the standard agreement or use other available tools under the applicable laws and may use the data transfer agreement or other permitted tools for the transfer of personal data to other country.

8. Data Security Measure

We adopt the qualified standard security system in both technology and procedures to prevent any unauthorize or unlawful access, use, change, amendment or disclosure of personal data, and possible data theft. We make substantial investments, effort and human resources as to ensure that we maintain qualified standard measures and your personal data remains safe. We implement various measures to protect its computer system such as, Firewall and Secure Socket Layer.

We will delete, destroy or make the data unidentifiable to you immediately when it is no longer necessary for the purpose of data processing. In this regard, we may delete or destroy your personal data using safe method without prior notice.

Although we make its best efforts to protect personal data with our technical mechanism along with the management by our personnel to control access and keep personal data against unauthorized access, we cannot always guarantee the security and confidentiality of personal data from every incident that may arise, such as virus threat and unauthorized access. A data subject should regularly keep up with technology news, install personal firewall software to prevent his computer from threat or data theft. Also, monitoring your own account on a regular basis such as monitoring balance, transaction date and keeping personal data and financial status confidential are strongly recommended.

9. Right of Data Subject

In accordance with the data protection law, you, as a data subject has the following rights (which may be amended pursuant to any regulations of the data protection law) which are exercisable in compliance with applicable laws:

  • To access personal data;
  • To rectify personal data;
  • To erasure or destroying of personal data;
  • To restrict the use of personal data;
  • To object the collection, use and disclosure of personal data;
  • To data portability; and
  • To withdraw the consent.
In case that we cannot comply with your request to exercise the right of data subject, or that we fail to comply with the data protection law, you may make a complaint to the regulator, including the Personal Data Protection Committee, Ministry of Digital Economy and Society.

In case where you have given the consent for the processing of personal data to us (where the consent is not required by other applicable laws), you shall have the right to withdraw the consent at any time. Should a withdrawal of any consent affect any transactions or provision of services, you will be informed at the time of withdrawal request.

In responding to your request under this clause, we may be able to consider only for your personal data that we processed as a data controller. For the exercising of your right for the personal data that we processed as a data processor of other data controller, we will inform such data controller to consider and proceed according to your request as your data controller.

10. Contact Person

If you have any queries, suggestions, or concerns regarding this Privacy Policy or if you have any queries or questions regarding our use of personal data, you may contact us at:

https://www.gettoknowthai.com/
E-mail: support@gettoknowthai.com

Note:

  • When making any complaint or claim, please provide your contact details as to enable us to revert as soon as possible.
  • We do not charge any administrative fee relating to your personal data. However, a fee in processing certain requests (other than the request for rectification) under the data protection law may apply.

11. Amendment to Privacy Policy

In case there is a material change on the practice relating to personal data protection, we will amend and revise this Privacy Policy and disclose on our’s website to ensure that you have acknowledged the method that we collect, use, handle, disclose, and protect the data.

This Privacy Policy is effective from 2nd December, 2023.